Timetable Expert Terms of Service

Article 1. Purpose

Article 2. Definitions

1. "Service" means Timetable Expert and all related additional services provided by the Company.
2. "User" means a school member, such as a teacher, school administrator or person in charge of school work, who uses the Service under these Terms.
3. "School administrator" means a user who manages their school's use of the Service, the invitation of users, the granting of permissions, and requests to enter, upload or delete data.
4. "School data" means school work data that a school enters, uploads or transmits in order to use the Service, or that is generated in the course of using the Service.
5. "Done-for-you work" means work in which the Company supports a school's work at the school's request. Its specific details are governed by a separate contract.
6. "Outputs" means school work deliverables generated through the Service or done-for-you work.
7. "Paid service" means a service that the Company provides for a separate fee or under separate contract terms.

Article 3. Posting and amendment of the Terms

1. The Company posts these Terms on the service screens or the website.
2. The Company may amend the Terms where necessary to the extent that it does not violate relevant laws.
3. When the Company amends the Terms, it announces the changes and the effective date by reasonable means such as the service screens, the website or email.
4. Changes that are unfavorable to users or that are important are announced sufficiently in advance of the effective date.
5. If a user does not agree to the amended Terms, the user may stop using the Service and request termination of the service agreement.

Article 4. Use of the Service and accounts

1. The Service is intended for school members who carry out timetable, options (option blocks) and daily schedule work at secondary schools.
2. Users must provide their own accurate information and must not use another person's information or false information.
3. The Company may request information necessary for confirming school affiliation, managing permissions, security and customer support.
4. Users are responsible for managing their accounts. If a user becomes aware of account theft, unauthorized use or a permission error, the user must notify the Company or the school administrator immediately.
5. The Company may restrict the use of an account or adjust permissions where necessary for security or at the school's request.
6. The Service does not offer direct sign-up for students or parents, and student-related use of the Service takes place within the scope managed by the school administrator or authorized school staff.

Article 5. Content of the Service

1. The Company provides services to support school work, customer support, done-for-you work at the school's request, and other additional features.
2. The specific content and scope of the Service are determined by the Company's policies, and the Company may add, change or end part of the Service.

Article 6. Responsibilities of school administrators and users

1. School administrators or authorized school staff must have legitimate authority to use the Service and to enter or upload school data in order to carry out their school's work.
2. When the person in charge within the school changes, transfers, retires or changes roles, the school administrator must change accounts and permissions appropriately or ask the Company to make the change.
3. Users must enter or upload only the minimum data needed for the purpose of the Service.
4. Users must not access, download, modify or delete school data for which they do not have permission.
5. The school and the relevant user are responsible for viewing and processing within the school based on permissions granted by the school administrator. However, where the Company is at fault through intent or negligence, relevant laws and these Terms apply.

Article 7. Processing of school data

1. Where a school enters or uploads student, staff or school operation data to the Service or requests done-for-you work, the school administrator or authorized school staff confirms that they have the authority or basis to process that data in line with the purpose of using the Service.
2. The Company processes school data within the scope of the purposes of providing the Service, such as supporting school work, done-for-you work, customer support and service security.
3. The Company processes school data only within the scope of the purposes of providing the Service, and does not use it for other purposes or provide it to third parties without a basis in relevant laws or a separate agreement with the school.
4. The Company limits the personnel who can access school data to the extent needed for their work, and implements reasonable safeguards.
5. When school data is no longer needed due to termination of the contract, a deletion request from the school, achievement of the purpose of processing or similar reasons, the Company deletes or returns the data. Where necessary, it may retain the data for up to 1 year after termination of the contract or achievement of the purpose of processing.

Article 8. Done-for-you work

1. When a school requests done-for-you work, the Company uses the data provided by the school only within the scope of the purpose of performing that work.
2. Schools must not provide personal information or sensitive information that is not needed for the done-for-you work.
3. The specific scope and procedure of the done-for-you work and the standards for storing and deleting data are governed by a separate contract or the Company's guidance.

Article 9. Paid services, payment and refunds

1. The Service is provided for a fee, except where it is separately indicated as free or provided at no charge.
2. Specific terms for paid services, such as price, scope, period of use, payment method and the issuing of tax invoices, are governed by the quote, application form, contract or separate guidance.
3. A full refund is given before the service starts.
4. Refund standards after the service starts are governed by the quote, application form, contract or separate guidance.
5. If the Service cannot be provided for reasons attributable to the Company, the Company refunds the amount corresponding to the portion not provided.

Article 10. Prohibited acts of users

1. Using another person's account or permissions without authorization
2. Entering false information or another person's information
3. Entering, viewing, downloading, modifying or deleting school data for which they do not have permission
4. Uploading personal information, sensitive information or unique identification information unrelated to the purpose of the Service
5. Disclosing, selling or distributing the Service or outputs without authorization for purposes other than school work
6. Reverse engineering, copying or crawling the Service without authorization, or interfering with its normal operation
7. Harming the stability of the Service through malicious code, excessive traffic, automated tools or similar means
8. Infringing the intellectual property rights, personal information or trade secrets of the Company or third parties
9. Violating relevant laws or these Terms

Article 11. Restrictions on use of the Service

1. The Company may restrict use of the Service if a user violates these Terms or if it judges that there is a security risk.
2. Where necessary, the Company may inform the user or the school administrator of the reason for the restriction and give them an opportunity to explain.
3. Where immediate action is needed, such as an urgent security incident, unauthorized access or a risk of personal information leakage, the Company may take the necessary measures without prior notice and informs users afterwards by reasonable means.

Article 12. Rights to data and outputs

1. School data and outputs are, in principle, the work data of the relevant school.
2. The Company may process school data and outputs to the extent necessary for operating the Service, done-for-you work, handling failures, customer support, security and fulfilling legal obligations.
3. The Company does not disclose school data or outputs externally in a form that can identify a specific school, student or staff member.
4. Intellectual property rights in the Service itself, such as the Company's software, screens, algorithms, database structures, designs, documents and trademarks, belong to the Company or the rightful owners.
5. Users must not copy, sell, rent, transfer or reverse engineer the Service itself, or allow third parties to use it, without the Company's prior consent.

Article 13. Protection of personal information

1. The Company processes personal information in accordance with the Privacy Policy.
2. Consent to the collection and use of personal information for teacher and administrator account information is consent to the processing of that account information.
3. Student, staff and school operation data provided by a school is managed under an entrustment arrangement, or an equivalent processing structure, for carrying out school work. General member consent given by an individual teacher alone does not create authority to process the data of the entire school.
4. The Privacy Policy can be viewed on the service screens or the website.

Article 14. Changes to and suspension of the Service

1. The Company may change all or part of the Service as needed for operational or technical reasons.
2. The Company may temporarily suspend the Service where there is an unavoidable reason, such as failures, maintenance, security risks, natural disasters, telecommunications network failures or failures of external services.
3. The Company gives advance notice of scheduled maintenance or important changes. In the case of urgent failures or security risks, it may give notice afterwards.
4. Free trials, beta features and free support features may be changed, suspended or ended according to the Company's policies.

Article 15. End of use and deletion of data

1. Users or school administrators may request the deletion or return of school data through features in the Service or through customer support.
2. Upon termination of the contract or a deletion request, the Company deletes school data or returns it in a reasonable format.
3. As a rule, school operation data, student-related data, original done-for-you work files and intermediate outputs are deleted or returned within 1 year after termination of the contract, completion of the work or achievement of the purpose of processing. If the school requests earlier deletion or return, the Company handles it to a reasonable extent.
4. Backup data is deleted or overwritten according to the backup cycle, within 1 year at most.
5. Information that must be retained under relevant laws, or the minimum information needed to respond to disputes, may be stored separately.
6. After the service agreement ends, some data and outputs in the Service may no longer be viewable or recoverable, so the school must download the data it needs or request its return in advance.

Article 16. Limitation of liability

1. The Company bears liability in accordance with relevant laws where damage occurs to a user or school through the Company's intent or negligence.
2. Unless the Company is at fault through intent or negligence, the Company is not liable for damage caused by data entered incorrectly by the school or users, permission setting errors, inadequate internal approval procedures at the school, uploading of unnecessary personal information, or negligent account management.
3. Unless the Company is at fault through intent or negligence, the Company is not liable for service failures caused by natural disasters, telecommunications network failures, failures of external cloud, payment or authentication services, or other causes beyond the Company's reasonable control.
4. Unless relevant laws specifically provide otherwise, the Company is not liable for changes to, or the suspension or ending of, free trials, beta features or free support features.
5. The Company has no obligation to intervene in disputes between users or between users and third parties.

Article 17. Governing law and jurisdiction